PRIVACY & DATA PROTECTION POLICY
Date of policy : 4 October 2022
Review Date: October 2025
GloOla International is committed to protecting your personal information. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.
Gloola International needs to gather and use certain information about individuals. These include, newsletter subscribers customers, interested people, event attendees, suppliers, business contacts and other people the organisation has a relationship with or may need to contact.
Personal information means information which relates to a living individual who can be identified from that information such as names, e-mail addresses, personal home addresses, personal phone numbers, personal bank account details, personal description and photograph, etc. (“Personal Information”).This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.
Gloola International (“we”, “our”, “us”) are committed to protecting and respecting Personal Information. We will treat Personal Information securely. We are the data controller for the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (Regulation (EU) 2016/679) (“Data Protection Legislation”).
If you have any questions, comments and requests regarding your Personal Information (including how to object to us processing your Personal Information) please contact: info@gloolainternational.co.uk
WHY THIS POLICY EXISTS
This privacy and data protection policy ensures Gloola International:
1. Complies with data protection law and follows good practice
2. Protects the rights of suppliers, customers, staff and business partners
3. Is open about how it stores and processes individuals’ data
4. Protects itself from the risks of a data breach
DATA PROTECTION LAW
Applicable Law
We are committed to protecting your personal information and the rights set out in this Policy reflect your rights under applicable laws. Applicable laws for the purpose of this Policy means: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2013; (b) General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) until such time as it might cease to apply in the UK; and (c) to the extent applicable, any legislation ratifying or otherwise adopting the GDPR in the UK, and any applicable associated or supplementary data protection laws or regulations.
SHARING YOUR DATA WITH GLOOLAINTERNATIONAL
The following sections detail the various ways that you can share your data with Gloola International and the personal data collected, the purpose(s) we use the data for and the legal basis for processing your data for the intended purpose(s). We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting GloOla International news. The types of personal data we collect depends on who you are and how you interact with us (including the use of our Sites and our Services) and includes the following:
o When you register or use GloOla International.com (the “Website”)
o When you are registered on the GloOla International customer relationship management system
o When you contact GloOla International by telephone or email or through electronic channels (e.g. the website) or social media.
o When you register or use GloOla International’s concierge or virtual shopping services
o When you sign up to receive marketing offers and newsletters
o When you attend an event, or enter competitions run by GloOla International
o When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these)
PERSONAL INFORMATION COLLECTED
1.Your first and last name.
2. Your Email address
3. Your delivery address
4. Your billing address
5. Purchase information
6. Interactions with us e.g. customer service, visitors logs, clicking our ads
7. Payment details
8.Delivery address(s)
9. Billing address
Ensuring your personal information is only used where lawful
In order for us to use your personal information in a compliant manner, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.
Why we collect your personal information and how we use it
At GloOla International, we like to get to know our customers – after all, this is how we find new ways to provide you with a special experience. We use information about you in a number of ways, including providing the services and products that you have requested, offering you a personalised experience and informing you about special events, offers or exciting GloOla news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries.
The Privacy and Electronic Communications Regulations (PECR)
Where we have collected your contact details in the process of a sale (or negotiations of a sale) of a product or service, GloOla International will have PECR-compliant permission to send you marketing updates via email or through targeted social media, internet and in-ap advertisements. We will only send you marketing updates about GloOla International’s products and services. You will be able to say no to receiving these emails when we first collect your contact details and you will be able to unsubscribe in every subsequent communication from us.
How can I unsubscribe from marketing communications?
We would be sad to say goodbye, but if at any point you do not wish to hear from us you can unsubscribe as follows:
You can click onto the “unsubscribe” link in any communication that we send
to you by email which will automatically unsubscribe you from that type of
communication. Each “unsubscribe” link only relates to that specific type of
communication Please also note that you may continue to receive
communications which are already en route to you for a short period of time
while your relevant unsubscribe request is being processed.
Children
Customers need to be over 16 years old to create an account with us and to sign up to
receive our newsletter. We do not knowingly collect Personal Data from children under the
age of sixteen (16).
How long do we keep your personal information for?
We keep your personal information in line with as required to comply with any legislation.
We only retain information for as long as it is required.
Confidentiality and security of your personal information
We are committed to keeping the personal information you provide to us secure and we
will take reasonable precautions to protect your personal information from loss, misuse or
alteration. We do not sell your personal information for any purpose
SHARING PERSONAL INFORMATION
Depending on the context we may share your Personal Information with the following organisations:
Mailchimp a trading name of Rocket Science Group LLP, a company incorporated in Atlanta USA with its registered address at 1526 DeKalb Ave NE, Atlanta, GA 30307 to send you our updates and newsletters.
Appropriate contractual agreements are in place to ensure all personal information is stored and processed securely.
DISCLOSING DATA FOR OTHER REASONS
In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.
Under these circumstances, Gloola Internaitonal will disclose requested data. However the data controller will ensure the request is legitimate seeking assistance from the company legal adviser where necessary.
RETENTION PERIODS
We will not hold your Personal Information for any longer than is necessary for the “uses” outlined above, unless we are required to keep your Personal Data to comply with the law and any regulatory requirements. If you do not give us consent to hold data for a specific purpose then we shall delete all your data at the six month anniversary of your last interaction with us.
YOUR RIGHTS
Under the Data Protection Legislation you have certain rights in relation to your Personal
Data:
1. You have the right to access the Personal Information we hold about you by making
a subject access request in accordance with the Data Protection Legislation.
2. You have the right to have your Personal Data rectified if it is inaccurate or
incomplete.
3. You have the right to have your Personal Information deleted.
4. You have the right to restrict the processing of your Personal Information in certain
specific circumstances.
5. You have the right to withdraw your consent at any time.
To exercise your rights, please contact info@gloolainternational.co.uk
PEOPLE WHO WILL ACCESS YOUR DATA
The individuals who access your data shall be officers of Gloola International and can be Director, Data Protection Officer, IT Manager, Marketing Manager sales and processing staff or fulfilment teams. All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.
DISCLOSURES
When you provide us with personal information you are sharing that information with us alone unless stated otherwise. We will only disclose personal information to successors in title to our business and suppliers we engage to process data on our behalf. We will not share your information with any other third parties, outside of those specified in this policy, unless you opt-in and authorise us to do so.
OTHER WEBSITES
Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.